Our experience in the field of dealing with day to day surfing injuries, general sicknesses and out of the ordinary tropical issues is second to none. Rest assured while on our boats or staying in the resort someone is watching you and will handle any injuries or illnesses with care and professionalism.
Our captains and surf guides have over 20 years experience at sea in this remote area and know the importance of being prepared for the worst and leaving nothing to chance when it comes to being confronted with a serious injury. This is our core staff and operators, the guys you will be surfing with every day.
Our staff accreditations in FIRST AID include:
We pride ourselves on keeping our medical kits and stores up to date and fully stock at all times and we are constantly adding and improving our equipment , learning and researching new and modern techniques .
If a more serious injury occurs than we are capable of dealing with ourselves, we have a reasonably well equipped hospital 20 mins away. This hospital was established by a Japanese aid company after the tragic incident of the 2004 tsunami and has doctors on call 24/7 and X-ray etc.
If serious evacuation is required to the major Sumatran cities of Padang or Medan or even on to Singapore for further treatment, we have an airport 35 mins away and can have a chartered aeroplane (Casa 200) on the ground in telo in 2-3 hours. Way faster than any insurance or medivac service. Our high standard of communications equipment and marine vessels will ensure any major evacuation will proceed smoothly and without incidence.
Travel insurance is mandatory for all guests staying at the resort and voyaging on our vessels. In over 15 years of surf chartering throughout Indonesia we have rarely come across an injury we can not take care of ourselves, however worse case scenarios are very expensive. Please ensure you are FULLY covered for medical evacuation, and please check with your family doctor to make sure you up to date with all vaccinations suggested for the South East Asia region.
Of course all of these precautions are just that, precautions. We prepare ourselves for worst case scenario, so you don’t have to worry and can kick back and enjoy your holiday in the sun knowing you are in safe hands.