Latitude Zero Surf Resorts

Important Message Regarding Post COVID Pricing

We hope this message finds you well. We wanted to take a moment to address the recent price increase for our surf trips. We understand that it may come as a surprise to some of you, and we want to assure you that we have not taken this decision lightly.

It has been 3.5 years since COVID started, which forced us to shut the resort and our occupancy has only just got back to pre-COVID levels in February 2023. There was no government handouts for us unfortunately, so we had to cover our operating costs being resort maintenance and staffing over that period, which was a significant number.

Coming out of COVID, we have experienced a 20% increase in charter flight prices and a significant depreciation of the Australian dollar (our charter flights are charged in USD), which has seen our operating costs increase dramatically. As a result, we have had to adjust our prices to ensure that we can continue to provide you with the highest quality services and experiences that you expect from us.

However, we also want to let you know that despite the recent price increase, our summer season rates have actually decreased. We want to make sure that our services remain accessible to all of our guest and believe this period now offers great value.

We want to emphasize that this is the first price increase we have made in three years and is in line with our operating costs increasing over that period of time.   Being shut during COVID the actual % changes may come across as high, however as mentioned that are in line with our input costs and our pricing of prime and summer seasonal rates.

We have always been committed to providing our guests with fair and reasonable prices, and we understand that any increase may cause concern. However, we hope you can appreciate that this decision was necessary to ensure that we can continue to provide you with the excellent service and experiences you have come to expect from us.

We value your loyalty and support, and we hope that you can understand the reasons behind this price increase. Please feel free to contact us if you have any questions or concerns. We look forward to continuing to serve you and providing you with unforgettable experiences.

Thank you for your understanding and continued support.

Latitude Zero Team