We have an official amendment to our booking/cancellation policy
Please note, this is an amendment to RLZ booking/cancellation policy in our terms and conditions, offered to all bookings (current and new) and will remain in place at this stage until April 30 2020. At which time, on or before this date, we will re-issue a statement regarding the coronavirus.
We will extend your credit to a future date if your country of residence issues a travel warning of “Do not travel” (or equivalent) to Indonesia, or your flight is canceled and alternatives are not available or you will be government-enforced quarantined when returning home.
The holiday credit may be redeemed anytime up to 6 months from the date that it is confirmed we are no longer significantly impacted by the coronavirus (COVID-19), which should be clearly stated by the World Health organisation and government travel restrictions eased.