TERMS & CONDITIONS

Travel insurance is compulsary

Comprehensive travel insurance is compulsory and must be taken out before you pay for your trip.
Insurance policy must include ‘cancellation and additional expenses’ clause, which covers trip cancellation costs if you can’t travel because you or one of your traveling party, close relatives or business partner has fallen ill, become injured, passed away or any other reason.
Insurance policy must include MedEvac option and compensation for lost trip days and nights due to unforeseen circumstances or emergencies.
A copy of your travel insurance policy must be carried with you to Latitude Zero.
Latitude Zero is not liable for any losses or damages due to events beyond their reasonable control including without limitation: injury or accident, acts or orders of governmental authorities; weather; fire; flood; earthquake; volcanic activity; lightning; airline delays or cancellations for any reason; utility outages; strike, lockout, or work stoppage; terrorism; or any event typically described as “force majeure” or an “act of god.”

Bookings must be made via Equator Surf Travel consultants, who will be with you immediately answering any of your questions. ( info@resortlatitudezero.com )
A Deposit of 25% per person (total invoiced amount) transferred into the Equator Surf Travel bank account is required to secure resort dates.
Bookings are held for 72 hours.
All deposits non-refundable.
Transfer of deposit to Equator Surf Travel confirms your acknowledgement and acceptance of all terms and conditions.

HARASSMENT OF STAFF

Latitude Zero Surf Resorts is committed to providing a safe and respectful work environment for all staff members. Guests are strictly prohibited from engaging in any form of harassment, including but not limited to verbal, physical, or visual harassment of resort staff. Harassment can include offensive jokes, slurs, intimidation, or any unwelcome attention.

Balance of payments is due 60 days prior departure.
All monies paid are non-refundable.
Confirmation of bookings and deposits will be sent via email once monies have arrived into EST bank account.
All prices quoted do not include any international or domestic fares.
There are no refunds of any kind given for poor surf, inclement weather, injury or illness, airline related delays or cancellations and late departures or arrivals for designated trip date or itinerary.
In Addition, there are no refunds given for reasons pertaining to unstable global, national, or local political or natural conditions that do not directly pose a threat to the safe operations of Latitude Zero.

As you will be travelling to one of the most remote surf regions in the world that is occasionally hampered by unstable local politics, infrastructure and natural disasters please ensure the Airline tickets you purchase in advance are through an airline which is flexible with date change and destination changes and has a minimal cancellation policy. Again as per items under Payment – “There are no refunds of any kind given for poor surf, inclement weather, airline related delays or cancellations and late departures from designated trip date or itinerary. In addition, there are no refunds given for reasons pertaining to unstable global, national or local political or natural conditions that do not directly pose a threat to the safe operations of Latitude Zero .”
When guest agree to terms and conditions of travel to Latitude Zero they travel at their own risk.

Latitude Zero will provide airport-hotel-airport transfers in Padang as part of the package price for Telo Island Resort & airport pickup service at Bima airport for Nusa Tenggara Resort.
Latitude Zero is not responsible for any accommodation or incidental costs in transit to our resorts
Should Latitude Zero Telo Islands transfer flight be unable to operate due to unfavourable weather conditions or mechanical problems, guests will be accommodated at Latitude Zero or Padang until next available flight. Latitude Zero will not offer a refund or compensation if this happens.
Should the plane be unable to fly due to non weather related issues, transfer will be carried out by charter boat or alternate means at reasonable time as conditions allow. Latitude Zero will not offer a refund or compensation if any of the above happens.
From time to time surfing boat groups or Susi transfer flight allocations may need to be adjusted for arrival and departure days to ensure smooth coordination of resort logistics for all arriving and departing guests. While all efforts are made to minimize changes, occasionally flexibility is required due to commercial airline rescheduling of guest flights, weather conditions or other operational factors.

Latitude Zero will not be held liable for any lost or damage to any luggage.
Latitude Zero does not accept responsibility for late arrival or non-arrival of surfboards, surfboard bags, diving equipment.
Latitude Zero does not accept liability for missed flights, delayed departures of flights or transfer of destination.
Any group/individual who misses there connection to Latitude Zero Resorts due to cancelled /delayed or missed flights will only be transferred to Latitude Zero at an additional charge equal to the cost of this transfer/handling.
Costs associated with assistance of transfer will be at the expense of guests.
Latitude Zero accepts no liability or expenses for missed/cancelled or delayed international or domestic flights and Latitude Zero transfer flights.
Changes to guest’s flights and or accommodation, or any additional ground handling will be at the expense of guests.

We are happy to provide secure surfboard storage for our returning guests at the resorts.
We will document and label your surfboard bag or individual surfboards, along with contact details for future reference and follow up.
As storage space is limited, surfboards or other items left in storage for more than three (3) years without any communication or arrangement may be deemed as unclaimed.
After reasonable attempts to contact the owner, the resort may transfer the unclaimed surfboards to the resort use quiver where they can continue to be enjoyed.